Guest Speaker at CCI-EO Condo Conference Ottawa

Written By Tieja MacLaughlin

Conflict in Condos: Tips on Resolving Owner Disputes for Boards and Managers

Tieja MacLaughlin joined Michelle Compton, Condominium Manager, iCondo and Melinda Andrews, Lawyer, DHA Condominium Law LLP to speak at the 2025 CCI-EO Condo Conference in Ottawa.

Avoiding, mitigating, and managing reputation damage

  • Defining the problem - Critical vs threatening content

  • Mindset - What does success look like?

  • Strategies to avoid escalation:

    • De-escalation techniques

    • Educating early and often

    • Taking a human approach

  • Removing negative content online - compassionate appeal vs policy violation

  • Dealing with complaints to governing bodies

  • What can I do today to protect myself?

    • Proactively establish your online presence - SEO/AIO

    • Incorporate educational tools

    • Understand your communication style

Tieja MacLaughlin
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