Mastering Crisis Comms with Confidence and Calm with Tieja MacLaughlin

The Art of Reputation Defense: What Business Leaders Need to Know

Tieja’s path into crisis communications is a story of purpose and preparedness. Her mission is to help clients manage their reputations—especially when things go wrong. While many of her projects are reactive in nature, she’s a strong advocate for proactive crisis planning. Just like an insurance policy, investing in public goodwill and preparing your crisis playbook in advance helps mitigate long-term reputational damage.

In the episode, Tieja also opens up about a surprising personal passion: jiu-jitsu. More than just a sport, she explains how the discipline and strategic thinking required on the mat translate directly into her work. In jiu-jitsu, you anticipate your opponent’s next move. In crisis communications, you must be equally strategic—assessing threats, staying composed, and responding with precision. This metaphor powerfully reinforces her approach to handling crisis under pressure.

Throughout the conversation, Tieja offers actionable advice: prepare a crisis communications plan, conduct regular team training, and continuously update your strategies based on emerging risks. She shares real-world examples that illustrate how communication missteps can amplify a crisis—and how a well-prepared leader can instead use that moment to build trust. Tieja also emphasizes the emotional side of crises: when tensions run high, leaders must lean on structured strategies rather than reactive decision-making. Her work is not only strategic—it's deeply human.